Refund Policy

At GlowVera, we are committed to ensuring customer satisfaction and providing a positive shopping experience. If you are not completely satisfied with your purchase, we are here to help.

You may request a return or refund within 30 days of receiving your order. To be eligible for a refund, items must be unused, unopened, and returned in their original condition and packaging. Proof of purchase, such as an order confirmation or receipt, may be required to process your request.

Once your returned item has been received and inspected, we will notify you of the status of your refund. If approved, the refund will be issued to your original method of payment. Please note that it may take several business days for the refunded amount to appear in your account, depending on your payment provider.

For hygiene and safety reasons, opened, used, or damaged skincare products may not be eligible for a refund unless the product arrived defective, damaged during transit, or was shipped incorrectly.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order details and supporting photos. Our team will review the issue and work to provide an appropriate resolution.

Shipping charges are generally non-refundable unless the return is the result of an error on our part. Customers may be responsible for return shipping costs where applicable.

GlowVera reserves the right to refuse refund requests that do not meet the conditions outlined in this policy.

If you have any questions regarding returns, refunds, or your order, please contact our customer support team. We are always happy to assist you and ensure the best possible experience with GlowVera.

Thank you for choosing GlowVera. Your satisfaction is important to us, and we appreciate your trust in our skincare products. 💚✨